RIP Philo

Genius Bar caught ripping customer off ON CAMERA by CBC News

...and Louis Rossmann got on the MSM!

https://www.youtube.com/watch?v=o2_SZ4tfLns

Full report:

https://www.youtube.com/watch?v=_XneTBhRPYk
Permalink YouTubeBot 
October 9th, 2018 2:21am
That's very interesting, thanks.

So to summarize for those not watching the video.

This was a MacBookPro and the backlight stopped working.

The problem was that there was a manufacturing defect - the ribbon cable on the inside where the screen plugs into the motherboard had been inserted improperly during assembly and the pin on the edge which powers the backlight was bent. It was barely touching when new and had become disconnected finally. As a manufacturing defect, and a known common one with Apple laptops, it would be covered under warranty.
Permalink McCain's Tumor 
October 9th, 2018 7:02am
Apple employees instead diagnosed "water damage" and said the motherboard had to be replaced for $600, and $500 for some other thing. Water damage was because Apple puts moisture sensitive dots inside their laptops to detect this specifically for the case of telling you your warranty is no good and they won't cover it. These dots however have been found to also turn red if the computer is ever used in an area with modestly high humidity, basically any non-desert environment. This is obviously by design. Apple intentionally made these dots this way in order to falsely accuse owners of water damage and thus not have to pay for warranty repairs. It's fraud by Apple, and one that someone high level ordered to happen. There's thousands of reports on the web of people being scammed this way. Apple has a policy also that they will not fix anything unless they fix everything. So if there's a 10 cent repair that would fix a problem, but they notice that something you don't use or care about has some minor issue, such as red dots that don't affect anything, they can require you to pay for the $1100 before they bend back the pin, which they won't even tell you about.

This is not a rogue employee at all. The employee probably believes there is water damage because Apple trained them that that is the case when the dots turn red. This is systematic fraud by Apple, no doubt approved by Tim Cook.

If regulators were on the ball, they'd do now to Apple what they did to VW. This sort of engineering fraud should result in prison time.
Permalink McCain's Tumor 
October 9th, 2018 7:03am
Also the independent repair guy they took it to fixed it in "one and a half minutes" total including opening the case, diagnosing the problem, fixing the problem, reassembling the case, and verifying the fix. He said he would not charge anything for this repair, but if you wanted the damaged cable replaced which would be a good idea it would be $150.

He also said that depending on the day between 10 and 30 Apple customers come into his shop with problems just like this and say "Apple says it can't be repaired and I should just buy a new computer."
Permalink McCain's Tumor 
October 9th, 2018 7:06am
> the independent repair guy

That's Louis Rossmann, he's pretty famous, he does some great repair videos enabling people to do it themselves, he's also been campaigning for the 'Right to Repair' bill.

He's been a real thorn in the side of Apple, they hate him. He knows his stuff and never hesitates to call them out on their dodgy practices, like gluing everything into the case to make repairs more difficult, or not putting support pads under the chips in their iPhones so they shake loose.

His building recently 'caught fire'.

One can only speculate as to the cause!
Permalink Daniel McCrea 
October 9th, 2018 7:30am
He mentioned that Apple has filed multiple lawsuits against him, and that they have also initiated ICE investigations of him.

Apple sounds like the mafia, back in the 20s when they controlled the government.
Permalink McCain's Tumor 
October 9th, 2018 7:46am
Watch the second link.  Ignore the first.

The second link repeats the first, then adds part 2 at the end.
Permalink Legion 
October 9th, 2018 7:47am
Didn't Apple change their bootloader?  It now won't boot after an indepemdent tech services it.  Special Apple boot code must be run after the device is opened.
Permalink FSK 
October 9th, 2018 12:41pm
According to Apple fans, everything in this report is a complete lie based on propaganda from two marxist anti-business-rights activists. Apple has the best customer satisfaction in the industry and there is nothing at all wrong with any of their repair policies. That computer had water damage and the reporter was trying to cheat Apple and should be arrested.

https://appleinsider.com/articles/18/10/09/cbc-video-claims-apples-repair-policies-are-abusive-but-proof-falls-far-short
Permalink McCain's Tumor 
October 10th, 2018 4:41am
It is completely feasible that the front-line genius bar operatives have no idea what is really going on. If their training says the water-indicators indicate water ingress, that is believable.

Just because a smart guy who personally repairs these things 10x a day can instantly diagnose the problem doesn't mean we should expect the same of a retail 'genius' on minimum wage, with no training outside Apple should have the same level of expertise.

Companies are completely free to come up with a competing business model with Apple that operates on 'fairer' (?) principles, however all the evidence seems to indicate that competing companies like Microsoft, HP or Lenovo watch Apple closely and often later copy what they are doing.
Permalink Armchair Lawyer 
October 10th, 2018 5:53am
If you look at my posts early in the thread you'll see that I mentioned that. However, this is a system of fraud put in place by Apple. Whether the employees are woke to the fraud isn't relevant at all.

> This is not a rogue employee at all. The employee probably believes there is water damage because Apple trained them that that is the case when the dots turn red. This is systematic fraud by Apple, no doubt approved by Tim Cook.
Permalink McCain's Tumor 
October 10th, 2018 7:29am
"Companies are completely free to come up with a competing business model"

Fraud is unfair competition and also illegal. Apple is NOT free to have this business model. Tim Cook belongs in prison, along with the Volkswagen executives in charge when they fake their emissions systems.
Permalink McCain's Tumor 
October 10th, 2018 7:30am

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