Give ne back my hat!

I am going to confront the tatooed dude at the auto shop

I have a case to recoup $600 plus the time and hassle involved but will drop it if they just refund me the second transaction ($250).

I was just going to dispute the charge but will give him a chance to make it right first as he is the manager of the shop.  Or perhaps I should go over his head and try to reach out to the owner.

If this does not work then it will be time to pursue some of the other options on the table.

I will be showing him pictures of the part thay damaged as well.  Should be interesting to see his reaction.
Permalink ripped off 
December 3rd, 2017 5:26pm
Just dispute the charge
One message to your bank
You credit card will deal with it
Permalink X 
December 3rd, 2017 5:41pm
Yeah maybe I should just leave it at that.  I am not even sure the guy has the authority to reverse the charge.
Permalink ripped off 
December 3rd, 2017 5:47pm
Other options I am considering:

Report them to AAA
Report them to the BBB
Report them to the state attorney general's office
Post bad reviews online
File a suit in small claims court
Go to an attorney
Permalink ripped off 
December 3rd, 2017 5:49pm
Firebomb the shop?
Permalink X 
December 3rd, 2017 5:53pm
Having been on the receiving end of a client quickly invoking gotterdammerung on me, I would recommend the following process:

Have a conversation with the manager about how you perceive the repairs and what you were charged.

Assume the best. Maybe they got in over their heads and slid their charges under the carpet and hoped you wouldn't notice the wasted effort.

The guy may offer free repair in the future or a credit toward future work. Given his track record that would be pretty much worthless to you but he may act like that has value.

If the guy is a dick about it and won't concede anything, it's time to get "legal."

I'd try to get by with disputing the charge. AFAIK, when you sign for a credit card in person your ability to charge back is significantly less than an online transaction. But this is job #1.

Now I know this for a fact because of my one client situation: the attorney general (at least in my state) has no teeth for one-off consumer complaints, and their charter is to simply keep consumers and businesses out of court. They do no discovery or investigation. They will ask you to talk with the business, so you needed to have tried to do that already. My own case was marked and filed as a "factual dispute": I stated that I had delivered a web site that the cunt claimed I didn't, and she was already using its code, while still demanding a complete refund.

BBB is a joke and they side with the businesses paying for premium memberships.

AAA? Not sure what that would do.

Yelp, consumer review sites: a good club to use (although the owner may tell you it's just an empty threat.)
Permalink Bored Bystander 
December 3rd, 2017 6:02pm
If you just want money, reverse all the charges. If you want them to suffer, get a lawyer
Permalink X 
December 3rd, 2017 6:03pm
> If you want them to suffer, get a lawyer

If you want YOU to suffer, get a lawyer.
Permalink Bored Bystander 
December 3rd, 2017 6:03pm
Good point. There will be suffering all around. Hey you can’t go to war for free
Permalink X 
December 3rd, 2017 6:06pm
So if the OP wants war, there you go.

This is totally small claims stuff though. And my attorney advised me that the bar to claiming fraud in a civil case is extremely high.
Permalink Bored Bystander 
December 3rd, 2017 6:24pm
OP, DO YOU WANT WAR?
Permalink X 
December 3rd, 2017 6:52pm
You're not going to get anywhere and you'll only be more frustrated afterwards.  I guarantee these guys get complaining customers all the time and are much better handling it than you'll be.  They just have way more practice then you.  Cut your losses and put it out of your mind.  Count it as paying tuition to the School of Hard Knocks.  Learn from what happened, maybe figure out what you would do differently next time. 

I do all my work on my cars, but I drive 10 hours (each way) twice a year for vacation.  If I broke down I know I'd be at the mercy of some shop I'm not familiar with in a town I know nothing about.  Not always going find a reputable place.
Permalink Send private email Mountain_Dewd 
December 3rd, 2017 6:52pm
Thanks Bored Bystander for your assessment of each option.

The first order of business will be to dispute the 2nd credit card transaction for $250.

Then it will be off to the shop with my pictures showing the damage they caused.  I will push for nothing less than a refund of the second repair (although I should be entitled to more).  If he cannot help then I find out who the owner is and state my case to hin.  Either they meet me halfway or I go for the amount they really owe me (600 or more).

If that does not achieve results then it is time for a full court press (no pun intended) - bad reviews online and file a claim with small claims court.
Permalink ripped off 
December 3rd, 2017 6:57pm
> You're not going to get anywhere and you'll only be more frustrated afterwards.

Why not try?  Why let them get away with ripping people off?

I had a situation when I bought the car where I asked the salesman if it was previously a rental.  He said no.  I later found documents in the car that confirmed it was a rental.  There were also a few other issues not disclosed. 

The manager at the dealership was no help, even after multiple visits.  I found the owners' email address and basically threatened to "take action", which would have exposed their scam of selling rentals abd claiming they are not.  They gave in and made things right.  Perhaps that is what I should do here - forget about the manager that mislead me and address the owner with a letter and pictures of the evidencw.

> I guarantee these guys get complaining customers all the time and are much better handling it than you'll be.  They just have way more practice then you.

I will admit that the manager does have a way of disarming you, with a super friendly demeanor.


> Cut your losses and put it out of your mind.  Count it as paying tuition to the School of Hard Knocks.  Learn from what happened, maybe figure out what you would do differently next time. 

But again, why let them get away wit it?  $600+ isn't exactly pocket change.
Permalink ripped off 
December 3rd, 2017 7:06pm
> .  I will push for nothing less than a refund of the second repair (although I should be entitled to more).

WHAT?

Are you also planning to wear a dress when you pay your visit?

You can't start a negotiation at the point you want to end up.

Tell them they owe you a refund for all the repairs they did, plus an extra $2000 you spend at another place repairing the damage.

You should place a negative review now and every day until you pay your visit. DO YOU WANT WAR?
Permalink X 
December 3rd, 2017 7:06pm
It did not cost $2000.  The other place charged close to $300 to repair what these guys fucked up....plus another 50 for a rental car.

The repair should have been 400 (even tho that was high) and took one day. There was no need for a 2nd and 3rd repair if it were done right the first time.  It ended up costing me 1000 total and a week of bullshit.
Permalink ripped off 
December 3rd, 2017 7:10pm
Is your car fixed now?
Permalink Legion 
December 3rd, 2017 7:13pm
> It did not cost $2000. 

We gotta value your time too.

Ask for $2000. 

Did you post the first negative review yet? With a little effort we can destroy this little shit business forever.
Permalink X 
December 3rd, 2017 7:15pm
Yes it was fixed by the second shop.  They replaced the PCB valve that was broken and taped up by the other shop, changed the intake gaskets (which ghe other shop failed to do), and cleaned the remaining coolant stains under the engine that the other shop did not do.  It is running fine now.
Permalink ripped off 
December 3rd, 2017 7:17pm
This negative review practically writes itself. Plus when you tell your credit card company that the repairs they described were fraudulently done, you'll get your chargeback. FULL AMOUNT.
Permalink X 
December 3rd, 2017 7:24pm
If I dispute the full amount, can't they sue me or put a lien in the car?

They did fix the issue....only it took two tries and 250 on top of the amount they originally quoted.  And then I had to go to tbe other shop and spend 300+ to fix what they broke.  They do owe me about the 650 I paid them.  Yet they can still claim they resolved the original issue.
Permalink ripped off 
December 3rd, 2017 7:36pm
> They did fix the issue....

They DID NOT fix the issue. If they had fixed the issue you wouldn't have needed to take the car 20 miles out of town to another shop.

They broke the car. Left it worse then it was. Fake fixed it with tape. (DANGEROUS!) And they lied about it.

These guys don't have shit.

Have you posted the negative review yet?
Permalink X 
December 3rd, 2017 7:40pm
>> changed the intake gaskets

Why? Where they bad? How did they determine they were bad?

Did they replace the PVC valve and the car still ran rough, or did they just say, "Heh. Idoiot here. Let's change the PVC valuce, then from extra cash, we'll change the intake gaskets, too.  Heh, heh."
Permalink Legion 
December 3rd, 2017 7:43pm
Shesh.

"Heh. Idoit here. Let's change the PCV valve, then for extra cash, we'll change the intake gaskets, too.  Heh, heh."
Permalink Legion 
December 3rd, 2017 7:44pm
The more I think about it, I am thinking it would be a waste of time going back to talk to this manager and I should go over his head.  He wouldn't admit any wrongdoing before so why woukd he now?  Even with the evidence right in front of him.   

I am thinking that perhaps I should send a letter with all of the facts and pictures to the owner.  This combined with the credit card dispute should hopefully get results.
Permalink ripped off 
December 3rd, 2017 7:46pm
You can just reverse the charges with your credit card company.

There is no need to talk to this guy at all.

Tonight:

Reverse both charges.
Post your first negative review. 

Tomorrow

Post your second....Repeat.

In a month, call the guy and ask him if he wants the pain to stop. Whatever he says, laugh and hang up.
Permalink X 
December 3rd, 2017 7:49pm
> They DID NOT fix the issue. If they had fixed the issue you wouldn't have needed to take the car 20 miles out of town to another shop.

They fixed the original issue (coolant leak)

> They broke the car. Left it worse then it was. Fake fixed it with tape. (DANGEROUS!) And they lied about it.

That is true

> Have you posted the negative review yet?

Not yet.
Permalink ripped off 
December 3rd, 2017 7:49pm
> They fixed the original issue (coolant leak)


Did they? Because I heard that you had to pay another shop to
clean "the remaining coolant stains under the engine that the other shop did not"

Sounds like not fucking fixed to me.
Permalink X 
December 3rd, 2017 7:52pm
> They fixed the original issue (coolant leak)


Did they? Because I heard that you had to pay another shop to
clean "the remaining coolant stains under the engine that the other shop did not"

Sounds like not fucking fixed to me.
Permalink X 
December 3rd, 2017 7:52pm
> Why? Where they bad? How did they determine they were bad?

The second shop said that they should be replaced when the intake is removed.  The first shop removed the intake twice and did not replace them.  Second shop said that could have contributed to the vacuum leak primarily caused by the broken pcv valve.


> Did they replace the PVC valve and the car still ran rough, or did they just say, "Heh. Idoiot here. Let's change the PVC valuce, then from extra cash, we'll change the intake gaskets, too.  Heh, heh.

The first shop did not replace the pcv valve when it was broken.  They taped it together and put it back in hoping I would not notice it.  When I took it back the next day, they knew what the problem was in less than 10 minutes.  They knew what they did because otherwise they would have had to remove the intake to find the issue.  I did not go back after that.
Permalink Send private email ripped off 
December 3rd, 2017 7:58pm
> Did they? Because I heard that you had to pay another shop to
clean "the remaining coolant stains under the engine that the other shop did not"

They did a half assed job of cleaning it but did fix the leak.
Permalink Send private email ripped off 
December 3rd, 2017 8:00pm
> half assed job of cleaning

Also half assed with the PVC and failure to replace intake gaskets.

Steps
1. Charge dispute - all!
2. Negative review

Go!!
Permalink X 
December 3rd, 2017 8:34pm
If they did remove the intake manifold, it was pure greed and incompetence to not replace the gaskets.

Dispute the cc charges with a clear conscience.


But why did they remove the intake manifold?
Permalink Legion 
December 4th, 2017 12:33am
> But why did they remove the intake manifold?

Needs to be removed in order to access the thermostat, hoses, and PCV valve.  They removed it twice and the 2nd shop removed it once (and they ended up replacing the gaskets).
Permalink ripped off 
December 4th, 2017 12:47am
I just found the owner's contact info.  I think I will write him a letter as well.
Permalink ripped off 
December 4th, 2017 12:49am

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