Give ne back my hat!

Boss was bitching that we aren't closing tickets fast enough

I am usually working on programming projects so I sorta have an excuse but we have another guy who often works a similar shift and he doesn't close tickets.

We will get tickets and unless somebody rides his ass, ho doesnt touch tickets so it's either I close them or they don't get closed. 

Should I say something to him even though it is not my responsibility or just close what I am able and willing and let management deal with him?  They may not deal with him if I close tickets that he should be closing!
Permalink Just a grunt 
October 8th, 2017 6:13pm
No idea. The rest of us here are actual developers. We are not minimum wage customer support people as you are. I would say you need to do what you are told and not question it. So shut up and do your job, or you are out.

If you want more than that I recommend you become educated enough to be able to be a respected developer.
Permalink Reality Check 
October 8th, 2017 6:20pm
Choices:

1. Tell the boss you're understaffed and need a new person.

2. Ask your boss which other projects are lower priority so you don't waste time on them.

3. Deal with it.

4. Find a new job.

Most places are "Agile" nowadays, which means a micromanaging focus on tickets.
Permalink FSK 
October 8th, 2017 6:24pm
>Should I say something to him even though it is not my responsibility or just close what I am able and willing and let management deal with him?  They may not deal with him if I close tickets that he should be closing!


If you close the tickets, do they count towards *your* metrics? So his failure to close tix looks like he is not working at all?
Permalink Pie is a lot better than fine 
October 8th, 2017 8:58pm
Agilité sucks balls.
Permalink Io 
October 8th, 2017 11:20pm
LOL Reality Check. Talk about the welcome wagon.
Permalink Send private email Bored Bystander 
October 8th, 2017 11:22pm
What is more important, doing the work or documenting the work was done?

Which of those does "closing a ticket" mean?

If the guy does the work but neglects the paperwork, I'm for supporting the guy.
Permalink Legion 
October 8th, 2017 11:35pm
> No idea. The rest of us here are actual developers.

Oh really?

> If you want more than that I recommend you become educated enough to be able to be a respected developer.

What is your idea of a "respected developer"?
Permalink Just a grunt 
October 8th, 2017 11:39pm
> 1. Tell the boss you're understaffed and need a new person.

We're no longer understaffed.  Or we wouldn't be if the guy closed tickets like he is supposed to.

> 2. Ask your boss which other projects are lower priority so you don't waste time on them.

The problem is I have two different bosses as his boss gets involved in supervision too and they both have different agendas it seems.

> Most places are "Agile" nowadays, which means a micromanaging focus on tickets.

I hate trends that people blindly follow.
Permalink Just a grunt 
October 8th, 2017 11:41pm
> If you close the tickets, do they count towards *your* metrics? So his failure to close tix looks like he is not working at all?

I'm not sure if anyone checks or not.  They just e-mail the whole group when there are too many open tickets in the queue.

The bosses also e-mail the entire group when they want something done (rather than assign to one person) which is a whole other issue.
Permalink Just a grunt 
October 8th, 2017 11:42pm
> What is more important, doing the work or documenting the work was done?

> Which of those does "closing a ticket" mean?

Marking it as completed.

> If the guy does the work but neglects the paperwork, I'm for supporting the guy.

He doesn't do either very often.
Permalink Just a grunt 
October 8th, 2017 11:43pm
>two bosses

This gets ugly fast.  Ideally there should be one person setting your work priorities.  If it's 2 people arguing about your priorities, it's a no-win situation for you.
Permalink FSK 
October 9th, 2017 12:06am
> This gets ugly fast.  Ideally there should be one person setting your work priorities.  If it's 2 people arguing about your priorities, it's a no-win situation for you

They don't argue but the boss's boss will get involved with supervision which to me undermines the boss.  The boss would probably prefer that I put a priority on closing tickets, his boss seems to be the other way around (more emphasis on projects).
Permalink Just a grunt 
October 9th, 2017 12:09am
RC tells it like it is.

You really don't want to get dragged into being a support jockey, it's a crap job with no prospects.
Permalink libtard_uk 
October 9th, 2017 7:33am
I agree with RC

Learn Python or Java or C++

Get a job as a developer
Permalink X 
October 9th, 2017 7:36am
"What is your idea of a "respected developer"?"

Someone who is not just a grunt, for starters.
Permalink Reality Check 
October 9th, 2017 10:17am
> You really don't want to get dragged into being a support jockey, it's a crap job with no prospects.

I've been doing it for many years and you're right that there are no prospects!  A lot of my time at work is spent in software development yet I am paid a support jocket wage, although I have managed to hold onto the job when others were cut.
Permalink Just a grunt 
October 9th, 2017 10:59am
> Learn Python or Java or C++

Is that the secret?  Every developer job I come across has impossible requirements.  I cannot say I see C++ or Python come up very often.  I was not considered for a job 5 minutes away (a rarity) because I didn't know Java. 

What's wrong with C#?  I know C#, VB.NET, SQL, etc.  Full stack development and jack of all trades IT background.  That doesn't seem to be good enough for a lot of these job ads though.
Permalink Just a grunt 
October 9th, 2017 11:01am
> Every developer job I come across has impossible requirements. I was not considered for a job 5 minutes away because I didn't know Java.

Knowing Java is not an impossible requirement. Furthermore you can learn enough Java in a couple hours to start programming in it, and be intermediate level for typical stuff after a week at most working on some personal projects. Take an online class and invest a few dozen hours to become a subject matter expert on Java Android programming, Java multithreaded programming, Java graphics programming, or whatever.

> What's wrong with C#? That doesn't seem to be good enough for a lot of these job ads though.

So you ask and answer your own question.
Permalink Regular Poster 
October 9th, 2017 11:10am
> Knowing Java is not an impossible requirement. Furthermore you can learn enough Java in a couple hours to start programming in it, and be intermediate level for typical stuff after a week at most working on some personal projects. Take an online class and invest a few dozen hours to become a subject matter expert on Java Android programming, Java multithreaded programming, Java graphics programming, or whatever.

I know.  I learned it in college but haven't touched it in years.  Everything I've done OTJ has been either Microsoft VS languages or Perl.

> So you ask and answer your own question.

Sorta.  The problem is that every job ad is different.
Permalink Just a grunt 
October 9th, 2017 11:16am
> What's wrong with C#? That doesn't seem to be good enough for a lot of these job ads though.

C# is good enough, but only for MicroSoft shops.
Permalink Lotti Fuehrscheim 
October 9th, 2017 11:18am
> C# is good enough, but only for MicroSoft shops.

I am looking at corporate environments since I have almost 20 years in that racket.  Doubt a software house would hire me at this point.
Permalink Just a grunt 
October 9th, 2017 11:23am
> I was not considered for a job 5 minutes away because I didn't know Java.

...

> I learned Java in college.


Sigh.
Permalink Regular Poster 
October 9th, 2017 11:26am
They wanted Oracle too (which I also haven't touched since college).  Was I supposed to lie?
Permalink Just a grunt 
October 9th, 2017 11:29am
Lie works. Read the manual, run the demos, code up a reddit clone. You now know the tech better than most full time users who have never read the documents and just cut & paste their way around an existing codebase.
Permalink X 
October 9th, 2017 11:43am
It's not even lying, not even a little bit.

Problem here is clearly that OP is dot and is a massive pussy.
Permalink Reality Check 
October 9th, 2017 12:00pm
Guys, while blaming the victim is our primary recreation around here and a fuckton of fun... isn't there just a huge fucking glut of hopeful wanna be developers being cranked out by javaskewls and boot camps and accelerators and MOOCs?

CS and programming book knowledge is kind of a dime a dozen credential but kids are being fed a fiction that the skills puts them in an elite.
Permalink Send private email Bored Bystander 
October 9th, 2017 12:14pm
Fair point
But what else is on offer? Crud job hacking Java is hell but beats IT help desk.
Permalink X 
October 9th, 2017 1:26pm
>> Boss was bitching that we aren't closing tickets fast enough

Boss did the same thing to me and I left the company, not before getting a good mid-day drink, wondering through the company, writing some emails and essentially having me removed by security (like I wasn't expecting that).

Now I'm making some 50% more working some 75% less. And I'm dissatisfied, though definitely not at the level of making a similar scene.

I like my new guys and if possible I'll help them. In a corporation possibility does not equal probability. And in the meantime if someone agrees to my long-sought 100% increase then with infinite consideration I'll have to write a bye-bye mail.
Permalink Leoz Maxwell Jilliumz 
October 9th, 2017 2:44pm
"isn't there just a huge fucking glut of hopeful wanna be developers being cranked out by javaskewls and boot camps and accelerators and MOOCs? "

In the UK computer science graduates have the highest unemployment rate of all grads:

https://www.studyinternational.com/news/uk-computer-science-has-the-highest-rate-of-unemployed-graduates/
Permalink libtard_uk 
October 10th, 2017 2:27am
It's really gobsmacking incredible that it's not just a bit below average but is literally the worst degree you can possibly get in an empirical quantitative sense.

You could get a degree in Shit Licking and you'd have better prospects.
Permalink Reality Check 
October 10th, 2017 3:17am
Hard to figure.

Additionally, what is up with UK salaries? So low
Permalink X 
October 10th, 2017 8:04am
They've always been low like that, and it's just as bad or worse in the rest of europe. Unless you're in Liechtenstein or Monaco, salaries are terrible.

However, salaries there are listed AFTER all taxes are deducted. In the US you pay state and federal income tax, FICA, Medicaid, unemployment, plus often 50% or more of the insurance premiums. That adds up to more than half your salary in the US, so someone making $120k as a developer might easily have $60k actual take home salary or even less.

Also there all the health care is free, whereas here a half decent family policy will run $20k a year and you still can have a significant copay with that.
Permalink Reality Check 
October 10th, 2017 8:45am
On the other hand food, rent and gas prices there can be a lot higher. Definitely a lower standard of living in terms of purchasing power.
Permalink Reality Check 
October 10th, 2017 8:46am
>>However, salaries there are listed AFTER all taxes are deducted.

Not in the UK, there is a small amount of employer NI but you will definitely see tax being removed from your gross pay as well.
Permalink libtard_uk 
October 10th, 2017 9:58am
Decent food is pretty cheap in the UK, we have a competitive market with many supermarkets. Petrol is expensive though.
Permalink libtard_uk 
October 10th, 2017 10:00am

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